Operations Coordinator / Manager

About BNI®:

Established in 1985, BNI is the world’s largest business referral network. With over 325,000 small-to medium-size business Members in over 11,000 Chapters across 77 Countries and counting, we are a global company with local footprints. Our proven approach provides Members with a structured, positive, and professional referral program that enables them to sharpen their business skills, develop meaningful, long-term relationships, and experience business growth.

Visit BNI to learn how it has impacted the lives of our Members and how it can help you achieve your business goals.

Who We’re Looking For:

Reporting into the National Director (ND) of BNI Singapore, the Operations Manager/ Coordinator will act as a trusted advisor and strategic partner who is the individual responsible for leading operations across BNI Singapore. The candidate will drive strategic transformation and operational excellence to enable a learning culture where collaboration, innovation and agility spur BNI growth.

BNI offers numerous professional and leadership development opportunities and is a place for driven, hard-working, and talented individuals to grow and further their careers in a global and local organization committed to making a difference.

This Role Entails the Following:

• Work closely with the ND and management team to ensure that all operational, administrative, and compliance functions are properly executed following best practices.
• Lead the administrative support and day-to-day operations including managing the administrative team, owning the relationships with the national and global support team, and overseeing customer and field leader support.
• Maintain accurate records, data and membership information in timely manner
• Ensure the efficiency of the national office team to meet current and future needs from operational, financial, team development, strategic, and data-driven perspectives.
• Ensure compliance with applicable employment laws and the application of company practices and policies, in collaboration with the human resources and legal department.
• Basic Financial reconciliation of bank statements and ledger accounts.
• Oversee and assist the planning and coordination of the annual national and regional events with the organizing committees.
• Procurement of Office supplies and BNI related materials
• The role requires a full-time presence at the workplace.

Minimum Requirements

• At least five years’ experience in operations and/or diploma/degree in business administration, communications, or any related field.
• Track record of leading operational excellence.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to act as a change agent and lead others through change.
• Strong communication and interpersonal skills.
• Ability to work independently and reliably.
• Flexible and adaptable.
• Bilingual in English and Mandarin written/ and spoken
• Tech savvy and Microsoft office competent
• Able to adhere to confidentiality rules befitting BNI work ethics.

Background checks and references are required. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

An equal opportunity employer.

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