Operations Coordinator – US CORE

About BNI®

Established in 1985, BNI is the world’s largest business referral network. With over 330,000 small-to medium-size business Members in over 11,000 Chapters across 77 countries, we are a global company with local footprints. Our proven approach provides Members with a structured, positive, and professional referral program that enables them to sharpen their business skills, develop meaningful, long-term relationships, and experience business growth.

Job Description

Reporting to the CORE (Company Owned Regions) Operations Manager, the Operations Coordinator will be responsible for coordinating communications and provide an extra level of support for CORE Managing Directors (“MD”) and field staff (“CSC”) within BNI CORE regions. The purpose of this role is to ensure data and communication flow in a timely and consistent manner among key teams, such as MDs, CSCs, and team members within headquarters. The right candidate will have increasing responsibilities as they demonstrate their capabilities.  To be successful in this role, you should have excellent organizational skills along with the ability to prioritize tasks, meet deadlines, and be customer centric.

This Role Entails the Following

• Research and follow up on communications forwarded through Zendesk (ticketing system) in a timely manner
• Collections (varying payment methods)
• Generate reports as needed
• Data and database management to ensure company compliance
• Update communication channels with regional engagement information
• Update and distribute performance data spreadsheets
• Participate in weekly team and status calls
• Communicate and collaborate with Member Success Center (member call center) as needed
• Attend trainings and webinars offered by BNI Support and GST
• Provide consistent support that is in line with the policies of Global and U.S. Support Teams.

Required Skills

• At least 2 years of professional experience in a similar role.
• Detail-oriented and professional.
• Exceptional communication skills.
• Extremely proficient with Microsoft Excel and hands-on experience in Microsoft Office Suite.
• Basic understanding of office equipment.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently and reliably.
• Flexible and adaptable in various situations and when interacting with many different personalities.
• Ability to organize and prioritize tasks including delegation of tasks when appropriate.
• Knowledge of, or ability to quickly acquire, familiarity with the roles and function of the assigned department, and any specifically applicable laws or guidelines.

Education

• Associate’s degree required, Bachelor’s degree in related field preferred.

This is a full-time, non-exempt, paid position based out of BNI’s Global Headquarters in Charlotte, North Carolina. We will not accept remote applicants or requests for relocation.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

An equal opportunity employer.

#LI-Onsite