Member Success Concierge – Ho Chi Minh City

About BNI®:

Established in 1985, BNI is the world’s largest business referral network. With over 325,000 small-to medium-size business Members in over 11,000 Chapters across 77 Countries, we are a global company with local footprints. Our proven approach provides Members with a structured, positive, and professional referral program that enables them to sharpen their business skills, develop meaningful, long-term relationships, and experience business growth.

Visit to learn how BNI has impacted the lives of our Members and how it can help you achieve your business goals.

Position Summary

The Member Success Center role focuses on supporting new and existing BNI Members through a range of services aimed at ensuring a smooth membership experience. This includes assisting new Members with onboarding, providing training support, offering ongoing customer support, and managing event coordination. The position also involves retention efforts, including follow-up with former Members and gathering feedback to enhance service quality. Additionally, the role encompasses managing inventory and resources for BNI Regions & Chapters, ensuring timely delivery and payment processing. The ideal candidate will be detail-oriented, customer-focused, and able to handle a variety of tasks independently.

Roles and Responsibilities

• New Member Success: Support new Members during their first year at BNI by welcoming them with system accounts and providing them with the New Member Welcome Kit (including: Box, Handbook, Member Pin, Name Tag, Book, and Passport to Success).
• Training Support: Assist new Members in understanding BNI’s available training programs and resources, the value of continued training, and facilitate their registration for essential training sessions.
• Customer Support: Serve as the point of contact for BNI Members and Visitors, providing guidance, assistance, and resolving membership-related issues, including Member accounts. Address any technical or operational issues to ensure uninterrupted Chapter activities.
• Retention and Feedback Collection: Work towards retaining Members who have left. Gather feedback from former Members to improve operations, enhance service quality, and increase Member satisfaction.
• Event Support: Assist in organizing BNI events, workshops, and networking meetings, including event promotion and registration assistance.
• Visitor Follow-up: Follow up with Visitors who request support to ensure they receive proper assistance through BNI Basic or Expression of Interest forms.
• Resource Commitment: Manage the supply chain from vendors and contractors to manufacturers, including packaging, inventory control, warehousing, and logistics for Regions & Chapters, while ensuring timely payment processing.

Qualifications

Required:

• Bachelor’s degree in English, Business Administration, or a related field
• Proficiency in English communication and professional tasks.
• Fluent verbal and written communication skills in English and Vietnamese.
• Proficiency in using Microsoft Office (Word, Excel, and PowerPoint).
• High sense of responsibility, detail-oriented, customer-focused, and enthusiastic.
• Ability to complete ad-hoc tasks as requested by the Manager.
• Ability to work independently, prioritize tasks, and take initiative.

Preferred:

• Bachelor’s degree in English, Business Administration or a related field
• Experience in customer service and inventory management is preferred.
• Experience working in related positions such as customer service and inventory management.
• Proficiency in using Microsoft Office (Word, Excel, and PowerPoint).
• Ability to work independently, prioritize tasks, and take initiative.

Physical Demands and Working Conditions

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

External Posting Language

This is a full-time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Learn more at BNI.com

An equal opportunity employer.

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