Director of Operations – Vietnam

About BNI®

Founded in 1985, BNI is the recognized worldwide leader in business networking. BNI’s proven business referral system, technology and training programs are designed to help business owners and professionals (Members) work together, actively supported by regional, national, and global BNI staff, to pass qualified referrals and explore new opportunities that drive business growth. With over 11,000 Chapters meeting every week in more than 77 countries, BNI has grown to over 330,000 Member-businesses. Strong leaders have high earning potential and unlimited professional development opportunities.

Who We’re Looking For

Reporting into the National Director (ND) of Vietnam, the Director of Operations will act as a trusted advisor and strategic partner to the ND, who is the individual responsible for leading operations across BNI Vietnam. They will drive strategic transformation and operational excellence to enable a learning culture where collaboration, innovation, agility and future-thinking thrive.

This Role Entails the Following

• Work closely with the ND and management team to ensure that all operational, administrative and compliance functions are properly executed in accordance with best practices.
• Lead the administrative support and day-to-day operations of BNI Vietnam including managing the administrative team, owning the relationships with the national and global support team, overseeing customer and field leader support.
• Lead the transformation of production towards operational excellence through continuous improvements.
• Ensure the efficiency of the National Office team to meet current and future needs from operational, financial, team development, strategic and data-driven perspectives.
• Ensure compliance with applicable employment laws and the application of company practices and policies, in collaboration with Human Resources department.
• Ensure, in partnership with other departments, the achievement of the overall objectives for BNI Vietnam.
• Oversee the planning and coordination of the annual National and Regional events for BNI Vietnam.
• Oversee the implementation of globally provided services as they become available to BNI Vietnam.
• Support the building and management of a strong, talented National Office team in Ho Chi Minh City.
• The role requires the full-time presence at the workplace.

Minimum Experience & Education

• At least 5 years’ experience in operations and/or organizational development or MBA or EMBA from competitive program or degree in business administration, communications, or any related field.
• Track record of leading operational excellence.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to act as a change agent and lead others through change.
• Strong communication and interpersonal skills.
• Bilingual
• Proven project management skills.
• Ability to collaborate across the organization to drive projects forward.
• Availability for travel domestically and sometimes internationally.
• Proficiency in MS Office (MS Excel and MS Outlook, in particular).
• Strong marketing background.
• Coaching, mentoring and management skills are fundamental.
• Knowledge and/or understanding of BNI specifics, is nice to have.

Preferred skills and qualifications

• Experience in developing internal systems.
• Experience in BNI or similar networking organizations.
• Experience in sales.
• Experience in franchise.

Background check and references may be required. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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