Sr Director, US Franchises

About BNI® 

Established in 1985, BNI is the world’s largest business referral network. With over 325,000 small-to medium-size business Members in over 11,000 Chapters across 77 Countries, we are a global company with local footprints. Our proven approach provides Members with a structured, positive, and professional referral program that enables them to sharpen their business skills, develop meaningful, long-term relationships, and experience business growth.

Position Summary 

The Senior Director of US Franchises will oversee and lead the development, growth, and support of BNI franchises across multiple regions. This strategic role requires experience in franchise operations, business development, and cross-functional leadership to ensure that franchisees thrive and adhere to BNI’s core values and mission.

Roles and Responsibilities 

Franchise Expansion & Development  

• Lead the growth strategy for BNI franchises, identifying new markets, opportunities, and partners to expand the franchise network. 
• Assist in the recruitment and onboarding of new franchisees, ensuring alignment with BNI’s culture and standards. 
• Develop and execute plans to support franchisees’ business development and overall success. 

Franchisee Support & Relationship Management  

• Provide leadership and guidance to franchisees, fostering strong relationships to ensure long-term success. 

• Develop training programs and workshops that support the ongoing education of franchisees and their teams. 
• Monitor franchisee performance, provide feedback, and implement corrective actions when necessary to meet corporate standards and goals. 

Operational Excellence  

• Ensure that franchisees comply with BNI’s operational procedures, policies, and branding guidelines. 
• Collaborate with internal teams (marketing, operations, finance) to develop tools and resources that enhance franchise performance. 
• Drive performance analysis, set benchmarks, and implement KPIs for tracking franchise growth and success. 

Business Development & Strategic Initiatives 

• Work closely with the President of the US to establish and refine business goals, initiatives, and operational strategies for the franchise network. 
• Stay up to date on industry trends, competitor activities, and market dynamics to guide franchise growth. 
• Lead efforts to optimize franchise operations and processes for efficiency and profitability. 

Team Leadership & Development  

• Manage and mentor a team of franchise support staff, helping them to develop their careers and build a high-performing culture. 
• Foster a collaborative environment across regional teams, encouraging knowledge-sharing and best practices. 

Key Competencies:  

• Strong business acumen and strategic thinking 
• Results-driven with a focus on profitability and growth 

• Exceptional relationship-building skills 
• Excellent leadership and team development abilities 
• Strong project management skills and attention to detail 
• Entrepreneurial mindset with the ability to take initiative and drive change. 

Qualifications 

Required: 

• Bachelor’s degree in Business, Management, Marketing, or related field (MBA preferred). 
• At least 7+ years of experience in franchise management, development, or operations, with a proven track record of growing and supporting a franchise network. 
• Strong understanding of BNI’s business model, culture, and values. 
• Exceptional communication, negotiation, and interpersonal skills. 
• Leadership experience, including managing and motivating a team. 
• Ability to analyze business performance data and implement actionable insights. 
• Experience in the network marketing or membership-based industry is a plus. 
• Willingness to travel as needed. 

Physical Demands and Working Conditions 

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

This is a full-time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.