Franchise Training & Admin – Milan, Italy

About BNI^®:

Founded in January 1985, we are the world’s leading business referral organization supporting 330K+ Member businesses in over 77 countries worldwide. BNI arrived in Italy in 2004 and currently supports almost 500 Chapters and over 11,000 Members. BNI Members are actively supported by regional, national, and global BNI staff that provide the training, structure, and technology needed to help them grow their businesses and exceed their goals.

Who we are looking for:

We are seeking a detail-oriented and proactive franchise training and admin to join our dynamic team in a leading franchise organization. This role is responsible for managing the development, delivery, and compliance of training programs across the franchise network. The admin will work closely with the local and global team and franchisees to ensure training standards are met and maintain adherence to company policies, legal regulations, and industry standards. This role requires excellent communication, organizational skills, and a passion for fostering professional development.

BNI offers multiple opportunities for professional and leadership development and is a place for motivated, hardworking, and talented individuals to grow and advance their careers in a global organization committed to making a difference.

The role requires a full-time presence at the headquarters in the Amendola area, Milan.

Key Responsibilities:

Training Development and Delivery:

• Design, develop, and implement training programs for new and existing franchisees and their field team, focusing on operational procedures, customer service, compliance standards, and best practices.
• Conduct training sessions, webinars, and workshops, ensuring high levels of engagement and knowledge retention.
• Regularly assess training effectiveness and recommend adjustments based on feedback and performance metrics.
• Coordinate meetings, conference calls, and appointments for franchise managers and other senior staff.
• Organize training sessions.
• Ensure that schedules and calendars are maintained and updated promptly.

Compliance Oversight:

• Monitor franchisee adherence to franchise agreements, operational guidelines, and industry regulations (e.g., health & safety, labor laws, and environmental standards).
• Ensure franchise locations comply with legal and regulatory requirements, and provide support during audits and inspections.
• Stay current with changes in franchise law, industry regulations, and compliance best practices, disseminating relevant updates to franchisees.
• Ensure compliance with franchise agreements, policies, and legal requirements.
• Assist in the preparation of legal documents and support any legal matters as needed.

Franchisee Support:

• Act as the primary point of contact for franchisees regarding training and compliance-related inquiries and issues.
• Provide ongoing support to franchisees in implementing and maintaining training and compliance procedures.
• Offer guidance in resolving non-compliance issues and develop corrective action plans as needed.
• Assist in the onboarding process for new franchisees, providing them with necessary resources and guidelines.
• Monitor franchisee performance and assist in identifying areas for improvement or support.

Performance Monitoring and Reporting:

• Track and analyze training participation and compliance performance, ensuring all deadlines and certification requirements are met.
• Prepare and present regular reports to senior management on the progress of training initiatives and compliance audits.

Continuous Improvement:

• Regularly evaluate and improve training materials, resources, and delivery methods to align with the needs of the franchise network.
• Foster a culture of continuous learning and compliance within the organization.
• Localize and roll out new projects.

Communication and Coordination

• Stay informed about emerging trends in franchise management, training methodologies, and regulatory changes.
• Serve as a liaison between franchisees and the corporate office to ensure smooth information flow.
• Coordinate communication between different departments within the franchise organization.
• Assist with resolving operational issues or concerns raised by franchisees and escalating when necessary.

Administrative Support:

• Handle general administrative tasks such as answering phones, responding to emails, and managing correspondence.
• Maintain and update franchise records, ensuring all documentation is accurate and up-to-date.
• Prepare and process paperwork for new franchise openings, renewals, and compliance.
• Prepare and maintain accurate reports on franchise activities, including sales data, performance metrics, and feedback from franchisees.
• Document key franchise procedures, best practices, and operational improvements.

Skills & Qualifications:

• At least 3 years of experience in training, compliance, or operational roles within a franchise or multi-location organization.
• Bachelor’s degree in Business Administration, Human Resources, Education, or related field (or equivalent work experience).
• Strong understanding of training methodologies and compliance requirements in the franchise industry.
• Excellent communication and presentation skills, with the ability to engage and educate diverse audiences.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Proficient in MS Office Suite (Word, Excel, PowerPoint) and experience with Learning Management Systems (LMS) is a plus.
• Knowledge of franchise law and industry regulations is preferred.
• Detail-oriented and proactive, with a focus on accuracy and quality.
• Ability to work independently and collaborate with cross-functional teams.
• Strong problem-solving skills and the ability to navigate complex situations.
• A passion for fostering professional development and improving franchise operations.
• Strong interpersonal skills, with the ability to build strong working relationships with franchisees and internal stakeholders.

Why Join Us?

• Be part of a rapidly growing, customer-focused organization.
• Opportunity to lead and shape the future of our brand and communication strategies.
• Collaborative and inclusive company culture.

Background check and references required. This description is not intended to contain exhaustively the complete list of activities or responsibilities required for this job. They may change at any time with or without notice.

BNI’s culture is based on Givers Gain®, lived every day by our team and over 330,000 Members worldwide.

Learn more about www.bni.com. An employer that offers equal opportunities.